How to Deal With Difficult People
图书信息
| 作者 | Ursula Markham |
| 出版社 | HarperCollins Publishers |
| ISBN | 9780007381715 |
| 出版时间 | 2012-06-21 |
| 字数 | 21.8万 |
| 分类 | 进口书,外文原版书,励志自助,心灵 |
读书简介
Ursula Markham has many year’s experience in training and staff counselling. She is the author of Managing Conflict and other successful books.
目录
Cover Page
Title Page
Dedication
Table of Contents
Introduction
CHAPTER ONE Understanding Yourself and Others
CHAPTER TWO Styles of Behaviour
CHAPTER THREE Types of Problem People
CHAPTER FOUR Handling Conflict
CHAPTER FIVE Communicating Effectively
CHAPTER SIX Saying No
CHAPTER SEVEN Dealing with Complaints
CHAPTER EIGHT Coping with Authority
CHAPTER NINE Being in Authority
CHAPTER TEN Step-by-Step Guide to Dealing with Difficult People
Further Reading and Resources
Index
About the Author
By the same author:
Copyright
About the Publisher
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